How you treat your customers tells them a lot about who you are as a brand. While a positive experience can make them likely to recommend you to others, a negative experience is even more likely to make them warn others against using your company.
This is why it’s essential to nurture customers you have and build positive, long-lasting relationships with them. If they feel they have a real connection with you and are valued by your company, they will gain a sense of brand loyalty.
With the world becoming increasingly digital, consumers have come to expect brands to be responsive and approachable, so communication must be a top priority for your company. Customers want quick resolutions to any issues they may be having – they don’t want to be on the phone waiting on hold for an hour, or waiting days for a reply to an email. By instilling a 24/7 philosophy towards customer service, you can provide high-quality support any time of the day for customers in any timezone across the world.
Social media dominates much of the online experience, so it’s only natural for users to reach out to brands on social media channels with support queries. Many consumers also feel going down this avenue is likely to get them a faster response too due to the public nature of social media.
Once a customer reaches out to you, you’re up against the clock – as you’ll only remain on their minds for a short period of time. This means response time is critical if you want to foster positive relationships with your customers. If you treat the needs of your customers with the same urgency that you would treat your own, it will help you employ strategies that help attract new customers and grow your business further.
We work with you to provide the highest quality customer support – 24 hours a day, 7 days a week, 365 days a year. This means no matter whether your customer prefers to pick up a phone, jump onto live chat, send an email, or connect via social media, we’ll be ready and waiting to respond and resolve their queries as quickly as possible.
Here are just a few ways in which we can help you with your customer support:
- 24/7 live support
- 24/7 email support
- 24/7 phone support
- Customer support strategies via social media
Get in touch with us now to find out how our customer support services can help you.
86% of customers
say they’d be willing to pay more if it meant a better customer experience
82% of customers
have stopped using a company after a poor customer service experience
Around 67% of consumers
use social media for customer service queries